Obchodné podmienky

The Seller is the company Farbiss, which, in concluding and performing the purchase contract, acts within the scope of its business activity in its own name, on its own account and which sells goods and services through the online shop.

The customer is the person or legal entity that purchases goods through the online shop.

The Seller does not guarantee the immediate availability of all goods listed. In the event of unavailability of the goods, the Buyer will be notified of this fact and, in the event of the Buyer's disagreement with an alternative date, any funds already paid will be refunded to the Buyer's account within a reasonable period of time.

The Seller reserves the right at any time to adjust the price of the Goods displayed on any e-commerce website operated by the Seller. A change in the price of the goods shall not apply to contracts of sale concluded before the change in price, notwithstanding that delivery of the goods has not yet taken place.

The Customer may order goods from the Seller via the e-shop operated on the Internet domain.

The customer completes the order by pressing the "Order" button. Prior to dispatch, the Customer has a link to these GTC, and when placing the order, the Customer confirms his/her knowledge of and agreement to these GTC.

By submitting an order, the customer confirms that he/she has also had the opportunity to read:

the characteristics of the goods
the total price to be paid to the Seller

Once the order has been sent, it is registered in the e-shop system and at the same time the Seller sends to the customer's e-mail address:

order confirmation with information about the ordered goods (the confirmation includes the order number, the name and specification of the goods, the price of the goods and the cost of delivery (postage), the method of payment, the estimated delivery time of the goods, the location where the goods are to be delivered, the details of the seller, or other information
a link to the form for exercising the customer's right of withdrawal;
the text of the GTC that is valid and effective at the time the customer creates the order
a link to the Seller's Complaints Procedure.

Upon receipt of the order confirmation e-mail, the purchase contract shall be deemed to be concluded.

The Seller undertakes to deliver the correct type and quantity of goods at the agreed price as per the order and the Customer undertakes to pay the agreed price.

Order cancellation.
The Buyer has the right to cancel an unpaid order sent without giving any reason within 12 hours of its dispatch by email to hello@gust.sk, quoting the order number.

The Seller has the right to cancel an order if the goods can no longer be produced, for example due to lack of material. The Seller will inform the Buyer of the cancellation of the order without delay.

The Seller shall:

to deliver the goods to the Buyer in the agreed quantity, quality and time on the basis of the order confirmed by acceptance and to pack or equip them for transport in the manner necessary for their preservation and protection
hand over to the Buyer, together with the goods at the latest in written or electronic form, all documents necessary for the acceptance and use of the goods

The buyer shall:

pay to the Seller the agreed purchase price within the agreed due date, including the costs of delivery of the goods
take delivery of the ordered and delivered goods
the Buyer has the right to delivery of the goods in the quantity, quality, date and place agreed by the parties

Return of goods
The buyer has the right to withdraw from the purchase contract within 14 days of the conclusion of the contract, i.e. the right to return the paid goods without giving any reason within 14 calendar days of the order confirmation. As delivery times are sometimes longer with us, we allow you to return or exchange the goods for another within 14 days of delivery. Returns do not apply to goods made to the buyer's special request (lengthening, shortening, alterations to the cut or custom-made goods).

In case of return, the buyer shall pay the postage costs for sending the goods to the seller.

The Buyer is obliged to inform the Seller by e-mail that he has decided to return the goods.
In the message, he/she shall indicate the order number, his/her address and account number. After approval by the Seller, the Buyer shall send the goods to the Seller's address.

The Seller is obliged to refund to the Buyer the amount paid for the returned goods, including the postage charged to the Buyer for the delivery of the goods.

When returning damaged or worn out goods, the Seller shall be entitled, after refunding the Buyer, to claim from the Buyer an amount for the damage to the goods, quantified on the basis of the extent of the damage.

The seller is a VAT payer.
All prices of goods in the order and in the e-shop are listed including VAT in the amount specified by the applicable law.
The price does not include the cost of delivery of the goods.

If the Buyer pays the Seller the purchase price by wire transfer, the date of payment shall be the date on which the full purchase price is credited to the Seller's account.

Sale prices are valid until the date indicated in the e-shop or until stocks are sold out. Any additional discounts that are provided over and above the discounts indicated for individual products in the online shop, individual discounts for the customer or other discounts are not combinable with each other.

Payment Methods:

Payment in advance by bank transfer:
SK04 0900 0000 0051 2317 3174
BIC/SWIFT: GIBASKBX
variable symbol: your order number
amount: total price of your order

Payment by card via Stripe payment gateway:
When the customer chooses Stripe payment (payment card via the Internet), the buyer will be redirected after completing the order to a third party payment server where he/she will fill in the necessary data to make a successful payment. Once validated, the order will be confirmed and the amount of the purchase price will be automatically deducted from the buyer's account to the seller's account.

The Seller is obliged to deliver the goods to the Buyer within 2-3 weeks from receipt of payment from the Buyer.

If the Seller is unable to meet this deadline, he shall inform the Buyer in due time and agree with the Buyer on a new delivery period.

Packages are sent via Slovak Post, a. s., which normally delivers goods within the Slovak Republic within 1 to 3 working days. The Seller is not responsible for late delivery of goods or damage to goods caused by the delivery service. If you have not received a notification of deposit at the post office even within 7 days after sending our dispatch email, please contact both the Slovak Post and us at hello@gust.sk, and we will help you resolve it.

We will only dispatch the goods once the full amount has been credited to your account /i.e. including postage/. Goods cannot be ordered on cash on delivery.

Postage and packing within the Slovak Republic - 5€ (over 75€ FREE shipping)
Postage and packing to the Czech Republic - 10€
Postage to EU countries - 15€

Postage to other countries - 25€

Seller and Buyer can individually agree on personal collection of goods. In this case the Buyer does not pay the postage.

We send the invoice (tax document) electronically by e-mail, on request we enclose a paper invoice with the shipment.

If the purchase contract is concluded by means of distance communication (online shop), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer shall contact the seller and preferably indicate in writing that he/she is withdrawing from the contract, stating the order number, the date of purchase and the account number for the refund.

The withdrawal must be received no later than the last day of the 14-day period. In special cases, taking into account the circumstances, the return period may be extended, but not beyond 30 days from the date of delivery. However, this provision of the law shall not be construed as an option for the free loan of goods.

Upon withdrawal from the contract, all payments made by the customer in connection with the conclusion of the contract, in particular the price, including the cost of delivery, shall be refunded to the customer. This does not apply to additional costs if the customer has chosen a delivery method other than the cheapest normal delivery method offered by the seller. Payments will be refunded to the customer without undue delay, at the latest within 14 days of the date on which the notice of withdrawal is received by the seller. They will be refunded in the same way as the customer used for payment, unless the customer has expressly agreed to a different method of payment, and without any additional charges being levied.

Payment for the Goods will only be made to the Customer upon delivery of the returned Goods back to the Seller's address or upon presentation of proof of return postage, whichever is sooner. The Customer shall send back the goods or bring them to the Seller's address within 14 days of the date of exercising the right of withdrawal at the latest. The time limit shall be deemed to have been complied with if the goods are sent back before the expiry of the 14-day period.

If you wish to make a complaint about goods purchased from the online shop www.gust.sk, please contact us first at hello@gust.sk. The seller is responsible for defects that the goods have when received by the buyer. The warranty period is 24 months and starts from the receipt of the goods by the buyer.

Undamaged goods are not covered by the warranty. The buyer has the right to return the goods without giving any reason within 14 days. The warranty does not apply to goods damaged by normal wear and tear, failure to report damage on receipt, careless or improper handling of the goods, failure to follow maintenance instructions.

Please send the claimed goods together with a form with a description of the defect to Farbiss s.r.o., Imre Madácha 2040/26, 929 01, Dunajská Streda, Slovakia. Please do not send us the returned goods by cash on delivery, we recommend you to send them by registered mail with a tracking number. We do not accept goods sent by cash on delivery.

The Seller will confirm the complaint by e-mail within 3 working days, specifying in this e-mail the method of handling the complaint.

If the Seller and the Buyer have agreed on a refund, the Seller shall do so upon receipt of the claimed goods to the Buyer's account, including postage if charged to the price of the goods, and no later than 30 days after receipt of the goods.

During the warranty period, the Buyer has the right to have the damaged goods repaired free of charge, to have the claimed goods replaced or to a refund.

The claim form can be found and downloaded here:

COMPLAINT FORM

If the Buyer was not satisfied with the Seller's handling of the claim or if the Buyer has contacted the Seller to request redress and was not satisfied with the manner in which the Seller handled the Buyer's claim or if the Buyer believes that the Seller has violated the Buyer's rights, the Buyer has the right to contact the Seller to request redress. If the Seller responds to such a request in a negative manner or fails to respond within 30 days from the date of its dispatch, the Buyer shall have the right to submit a proposal for the initiation of an alternative dispute resolution by contacting the alternative dispute resolution entity, which is, for example, the Slovak Trade Inspection, Pekárska 23, 917 01 Trnava 1 (www.soi.sk).

The dispute can be resolved through the alternative dispute resolution platform RSO (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SK)

In Dunajská Streda, 10.07.2020

TERMS AND CONDITIONS